1. Service Charges

• Fees are determined based on complexity, time, and professional expertise.
• Quotes are estimates only and may change if additional work or unforeseen complexities arise.
• Charges apply exclusively to agreed services and are due upon completion, regardless of whether the client files the return.

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2. Payment Terms

• All invoices are payable upon receipt unless otherwise agreed in writing.
• Accepted payment methods: E-Transfer, Cheque, or Cash.
• Late Payment Policy:
  • Payments not received within 15 days of invoice date will incur a late fee of 2% per month on the outstanding balance.
  • Continued non-payment may result in suspension of services and collection actions.

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3. Non-Refundable Policy

• All payments are final and non-refundable.
• Fees represent compensation for professional time and expertise, not for the outcome of any tax filing.
• No refunds will be issued once work has commenced or services have been delivered.

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4. Accuracy Commitment

• We guarantee accuracy based on the information provided by the client.
• Errors caused by our mistake will be corrected at no additional cost.
• This guarantee excludes:
  • Incomplete or inaccurate client information
  • Changes in tax law after filing
  • CRA reassessments unrelated to our work

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5. Client Obligations

• Clients must provide complete, truthful, and timely information.
• VJ Tax & Accounting is not responsible for penalties or interest resulting from client delays or omissions.

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6. CRA Communication

• Clients are responsible for CRA correspondence unless a separate engagement for representation is signed.
• We do not assume liability for CRA notices, audits, or third-party communications unless formally retained.

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7. Notice of Assessment

• CRA sends the Notice of Assessment directly to the client.
• Retrieval assistance from VJ Tax & Accounting will incur additional charges.

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8. Limitation of Liability

• Our liability is limited to correcting errors caused solely by our actions.
• We are not liable for indirect, incidental, or consequential damages arising from tax filings.

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9. Governing Law

• This policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada.

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Privacy Disclaimer

• VJ Tax & Accounting respects your privacy and complies with Canadian privacy laws.
• Personal and financial information provided by clients is used solely for tax preparation and related services.
• We do not share, sell, or disclose client information to third parties except:
  • As required by law
  • With client consent
• Data is stored securely and retained only as long as necessary for compliance and service delivery.